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| Overall CCAvenue Merchant Stats |
| Rank 57.50 |  |
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| Are you happy with this merchant account ? | Answers | |
| Would you recommend this merchant account to a friend ? | Answers | |
| Do you think you have got value for money ? | Answers | |
| What was your experience while setting up this merchant account ? | Answers | | - Excellent. Setup information was clear and easy to process. | 50 % | | - Good. It was quite easy with some minor problems. | 0 % | | - Confusing. It took some time to get running. | 50 % | | - It was total headache. | 0 % |
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| Have you any problems with funds transfer ? | Answers | | - No problems at all. I recieved all my sales funds and on time. | 50 % | | - Minor problems. I have to wait for longer time until my funds reach me. | 0 % | | - Constant problems with funds transfer. Long funds transfer delays. | 50 % |
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| What was your customers experience with purchase or rebilling through this merchant account ? | Answers | | - I had no customer complains. I think all is Ok. | 50 % | | - I heard complains from my customers. They say they sometimes could not purchase my products or are billed incorrectly. | 50 % | | - I had a lot of problems with customer billing an support. | 0 % |
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| What was your customers experience with refund through this merchant account ? | Answers | | - I had no complains from my customers about that. | 50 % | | - Some minor problems. Customers need to wait for a long time to be refunded. | 0 % | | - A total nightmare. I constantly have refund problems with my customers. | 50 % |
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| How would you rank this merchant account reliability ? | Answers | | - High. I and my customers are happy with this service for a long time already. | 50 % | | - Low. I'm looking for a new merchant account. | 50 % |
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| How would you rank this merchant account support service ? | Answers | | - Never had to deal with the support of this merchant account. | 0 % | | - Excellent support service. They are very responsive and helpful. Always fixing problems professional and easily. | 50 % | | - Good support service. They help with any problems but sometimes it takes a while. | 0 % | | - Poor support service. I need to wait for answers for a three days or more or get no answers at all. | 50 % |
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| Merchant Reviews |
| 1-2 |
| Merwan Irani (ranked 100.00) | | Easily the best payment gateway service provider in Asia. Absolutely brilliant back - end services. After using two dud gateways, i must say it has been third time lucky for me. My sales have really showed significant growth and their sms order facility is so god damn convenient. You have to use their service to believe it. | | 2005-06-08 14:27:16 |
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| Anshul Bhargav (ranked 15.00) | | They play with you like a football.
It was the first transaction that I made and was a total headache.
According to their plan I should have recieved my payout within 7 days. But after a month when I didn't recieved any check I contacted to their online support. That poor chap told me I should have contacted in day since it is night time, no one from accounts is there. So, you can imagine how much successful you can be for global busniess. Story didn't ends here. When I contacted in day, then the women told me to contact accounts by writing an email. May I know which company has such a poor services that they can't even tell my account balances and last payout. For what they are providing an online support. I wrote 5 mails to the accounts department and in vain. After fighting for 11 days I didn't got any response for my mails. They never bothered to get back to me and why will they since they have my USD 1000 and they can play whatever way they like.
So, after consulting my attorneys, I lodged a formal police complaint against malpractices CCAvenues.com do.
I don't recommend this company at all. But if you still want to loose your money then the choice is your's.
Anshul Bhargav
New Delhi
India | | 2006-02-17 04:08:01 |
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